Three CRM questions that Severance answers

You’re probably wondering what CRM and Severance have in common. The answer is the questions that the office workers and CRM users raise when in the workplace.  

Like us, the innies in Severance have goals, suspicions, irritations, and opinions on what is going on. And it’s very much the same when it comes to the CRM experience. We’ve been open and honest about the CRM process being full of bull, so this blog is designed to take inspo from the awesome series and explain how you can use the same tactics as the innies to drive CRM success. 

Is it better to know or not know?  

In Severance, the innies are on a mission to find out more about their outie’s lives. What are they missing out on? For innie Irving this meant finding out that the love of his life Burt, who has retired, had another love in his outie life. It raises the question – is it better to stick with what you know and not ask questions?  

After doing some research on sales and marketing leaders, we discovered that a lot of people (62%) are sticking with CRM software that isn’t good enough. They’re sticking with what they know because they’re worried about the high costs, long implementations and complex software that could possibly come with moving across.  

The reality is a lot better than they expect. With the right provider your CRM doesn’t have to take up your whole budget, you can cut out the extras you don’t need, and you can get step by step support so that the whole thing is a lot easier.  

So, in response to this question for CRM and Severance, we say it’s always better to know what’s out there.  

Should you trust your gut if something doesn’t feel right? 

Mark was the first innie to start questioning the Lumon experience. Why? Because something didn’t feel quite right. And the same goes for your CRM experience. If you feel like something better is out there, explore it. Feel like you could be paying too much? Unsure that you actually need all the functionality you have? Is there something you’d love your CRM to do but you’re not sure if it’s even possible? The best way to find out is to talk to other providers. Workbooks has implementation experts who can tailor your experience for your business which means even challenges you think may not be possible to overcome, may have a solution.  

If you’re not sure about your current CRM software. Use this quick quiz to work out if you could be getting a better solution. 

How will you reach your end goal?  

The end goal for the innies is complex but ultimately to find out what is going on outside their office bubble and find Mark’s wife. The end goal as a CRM user is to drive sales, make your life easier doing it, and use it to keep customers happy.  

The similarity is how the goals are met. And teamwork is the answer.  

The innies need each other to solve the Lumon puzzle. Your teams – sales, marketing, finance, operations and admin all need to work together to get the best results too. A CRM is ultimately a tool that helps you do that better. With all your information in one place, you’re all singing from the same hymn sheet. You can communicate through your CRM easily and each step of the cycle is captured from one place – from the moment a lead notices you, to a customer renewing a contract.  

 Ultimately, the Severance innies are on a mission for clarity. And the mission for many CRM users is the same – is there a simple way CRM can boost our results and make our lives easier?  

Workbooks are working hard to give you that clarity with affordable pricing packages, support personalized to you, and software that’s easy to use. No-BS sales tactics like confusing pricing and fluffed-up extras you don’t need. 

Check out our demo here